delivery and returns
delivery policy:
Processing times
All orders are prepared and shipped within 24 to 72 business hours, excluding weekends and holidays.
Delivery times
Metropolitan France: 2 to 5 working days
Europe: 4 to 8 working days
International: 7 to 14 working days
These times are indicative and may vary depending on the carrier or periods of high activity (holidays, promotions).
Delivery costs
Free from 80€ of purchase (France)
For orders smaller than this, charges are calculated at checkout based on destination.
Order tracking
Once your order has been shipped, you will receive an email with a tracking number to track your package in real time.
exchanges and refunds:
At Serelith, you have 14 days from receipt of your order to request an exchange or refund.
Terms
The articles must be:
New, unworn, no signs of wear
Kept in their original packaging
Accompanied by proof of purchase
Exchange
Exchanges are possible for another size, color or model (subject to availability).
Return shipping costs are your responsibility, unless the item is defective or an error was made by us.
Refund
Once the return is received and verified, the refund will be issued within 7 to 10 working days via the original payment method.
Initial delivery charges are not refunded, except in the case of product error or defect.
Non-refundable items
Items on sale or in limited edition
Earrings, for hygiene reasons (except in the case of proven defects)
Return procedure
Contact us at contact@serelith.com with:
Your order number
The article(s) concerned
The reason for return
We will provide you with the return address and instructions.
Return the package with tracking. Returns without tracking will not be accepted if lost.
Customer Service
For any questions, our team is available by email at contact@serelith.com.
We always do our utmost to ensure your complete satisfaction.